In a single year our connectivity: Supports 708 million credit and debit card transactions. 86% reliable. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. Sky TV. Go to Account settings, then Account details b. From the Olympic Games and the winter sports season to top-tier football, tennis, rugby and more. - Wi-Fi extender pods are currently. average UK speed*. There are many speed test sites available, however we recommend using speedtest. Virgin Media customers face paying even higher bills for broadband, TV and landlines next year - and will lose the ability to cancel their deals without. This more than a 4K streaming stick: aside from a good selection of free-to-watch channels available to everyone, the following paid subscriptions were available on Stream at the time of writing. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Subject to availability. Set up new equipment, track orders, and activate your My Virgin Media account. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Understanding your Virgin Media bill. My Account; Overview My Account; My Account. 18 month minimum term. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. Or you may be quicker than average! You won’t be involved the whole time. 50 per month. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million. Enter 192. - Not all support team members are aware of this information when providing assistance. Virgin's biggest and best broadband and TV package is the Ultimate Volt Bundle. That new set-top tech needs to be connected, and that means it'll need a Virgin Media broadband connection. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Broadband for 12 months: £407. Pick up the F'ing 'phone ! Pick up the F'ing 'phone !! (ref Sir Bob Geldof). 1 hopeless attempt to contact via WhatsApp, currently on 3rd 20+ minute' phone call to. To be able to receive an E-bill, you need to provide us with a valid e-mail address. My latency is 11ms and packet loss is 0. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. TV box - 15 mins. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband – that's a saving of £97. When you place your order, we'll let you know. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Sunday: 8am to 6pm. no setup cost. Test your broadband speed. 9% network reliability. Not all channels available. Virgin Media has collected 1993 reviews with an average score of 1. 12-09-2023 01:49 - edited 12-09-2023 01:52. 264 Mbps. Mega Volt bundle - 230. I need help with: An internet problem Find and fix. Virgin Media Help - Get help, tips and advice to m. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Other ways to get help. Working hard to help connect the nation, shop our offers and order online. Plus, you can sometimes come across special offer M125 deals and other speeds with £0 setup costs. For fraudulent e-mails, forward to [email protected] BT’s contracts are currently for 24 months. Pay Monthly SIMs; Family Plan; Learn about mobile. Or. Get Broadband and TV from Virgin Media for just €50 with no activation fee. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Our network delivers the fastest widely-available broadband speeds to homes and businesses. If you have mobile with us:. Virgin Media Quickstart set up. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Further exclusions & legal stuff apply. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Live life supercharged, with Volt. 168. Black Friday sale ends on 27th November. We think Virgin Media's M125 fibre broadband only is the best all-round broadband deal if you can get it. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Restart your services. We couldn’t resist boosting the usual 100Mb broadband speed by 32Mbps. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line Wed 23 Aug 2023 19. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Loaded TV €15 a month for 12 months €34 thereafter T&Cs apply. To run the scan, simply connect to your. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. ac. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Phone line - 5 mins. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. UK only. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. Explore our lightning fast fibre business broadband deals with speeds up to 1Gb, 99. The Bigger Bundle + Sports includes: M500 Fibre Broadband – average download speeds of up to 516Mbps. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Speeds of up to M500 – average download: 516Mbps. M350 – 362Mbps. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Make sure to take our kit with you when you move. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Good for casual browsing and streaming on up to 4 devices. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If you cancel your eligible O2 Pay Monthly Mobile Plan within 14 days of: (a) you receiving your O2 SIM following you purchasing an eligible O2 Pay Monthly Mobile Plan; or (b) you re-contracting to an. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a super speedy 1. 4. For broadband, TV, landline, and account enquiries, phone 03454541111*. M50 Fibre Broadband and Virgin Phone: New customers only. 168. This can be done by phone; just call 150 if you have a Virgin Media phone line or mobile account, or 0345 454 1111 from another line - although you will have to pay call charges on the latter. Excludes Essential broadband customers from 10 November 2022. We check all Virgin broadband prices. 100Mbps broadband is designed for streaming, gaming, browsing and connecting with loved ones online. TV packages. Virgin Media is famous for its fast internet speeds. 2. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. £8p/m extra or included with Gig1 or Volt. 30-day rolling broadband contracts for students. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. While most other ISPs across the UK piggyback off Openreach lines to provide internet, Virgin Media uses its own. M100 Fibre Broadband and Virgin Phone: New customers only. Exclusive Volt benefits – Volt broadband and sim deals also bring you all this: Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. With Virgin Media being the fastest major broadband provider in the UK, it’s no surprise that it outstrips Vodafone when it comes to speed. 21,751: 375,849: Virgin Media TV Service (74 Viewing) For things concerning Virgin Media Cable Television Services (except Billing & Installation). This promotion means you won’t pay the usual setup fee of £35. Red Light. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. 0. Make a payment using our dedicated automated payment service on 0800 064 3777 *. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband only deals; Broadband and TV deals; Fibre broadband deals; Help. Updated: 06:22 EST, 20 March 2023. 21,751: 375,849: Virgin Media TV Service (77 Viewing) For things concerning Virgin Media Cable Television Services (except Billing & Installation). Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Mon - Sat 9am to 6pm Technical Support. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. 23 November. . Best Virgin Media broadband deal for students: Price: £27 per month: Set up fee: £35: Speed: 108Mb/s (super duper fast) Usage: Unlimited: Contract length: 12 month or 1 month rolling:Save £105. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Set up a guest network. Broadband, TV, Phone & SIM. 99 to £24. What do the colours mean? Yellow. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Web Safe only works when you’re connected to your Virgin Broadband at home. Visit. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. The computers and devices you wish to authorise are set up so that. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. comblueyonder. Broadband & sim deals. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. 1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. The latest to fall victim to this tactic are Virgin Media customers, who are quietly being switched to O2 plans without being told. Get NordVPN - the #1 VPN for Virgin Media. Subnet prefix length 255. It has roughly the same number of channels and an excellent TV box with useful features such as multiroom, recording, and built-in streaming support. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. ADSL: No Fibre: Yes Full Fibre: Yes TV bundles: Yes Virgin Media has become one of the UK's biggest broadband providers and offers a great selection of fast speeds, top tech and options to bolt on. Fibre Broadband Deals Broadband Speed Test Broadband Postcode Checker Business Broadband TV Packages Stream from Virgin Media Landline Deals Compare all. Cost. At least 30Mbps download speeds in every room or £100 one-off credit. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. I ned a new hub, red light on permanent, cannot get through to virgin media customer service QuickStart, set up and connections. 404 - Page not found. Broadband dealsUltimate Volt Bundle. For all things related to Virgin Media Broadband & Dialup Internet Access. The TV film follows a budding singer-songwriter. Virgin Media Broadband upgrade deals for existing customers. 123,8. The lights will blink when the wireless access point is operating normally. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Offer Ends 03/01/2024. Virgin Media has been hit by a widespread broadband outage in the U. com. Customer score. How long will the QuickStart installation take me? WiFi Hub - 30 mins. From November 24 - 27, the broadband provider will shave off the cost of its 1000Mbps package, going from £27. My Account; Account Overview; My Profile; Account Overview; My Bills & Payments. 4Ghz and 5Ghz Wireless networks. Zen Business. 16+. 01 EDT. Virgin Media customers can access multiple plans that combine TV with broadband. Select the option ‘If you’re thinking of leaving Virgin Media’. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone lineWed 23 Aug 2023 19. Once logged in, select ‘My apps’ tab’. 3. ie. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. That’s the fastest WiFi guarantee of any major provider. 30. These tools can be installed across all devices, including mobile phones, computers and consoles. Virgin Media offers only superfast and ultrafast broadband. Automatic compensation scheme. BT Sport will rebrand to TNT Sports on the 18th of July 2023, as a result of their merger with Eurosport-owners Warner Bros. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. 61. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Saturday: 8am to 8pm. Voucher Code Description. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Excludes Essential broadband customers from 10 November 2022. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Excludes Essential broadband customers from 10 November 2022. . Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. £28 a month* for 18 months,. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. The best way to cancel Virgin Media is over the phone. The nearest equivalent package from Virgin Media, for. 2. Make a payment. Broadband. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. My upload remains in the 25-30mbps range. IntroductionThis information applies to all four Virgin Media Email domains. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. Hi, Hope this is the right place to ask this question about the cabling for my Virgin services. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. So, a 50 minute broadband, TV and phone. Virgin Media TV is probably Sky TV’s biggest rival in the digital TV market, with hundreds of TV channels that can be included in its broadband and TV packages. Broadband and TV. In the Wireless frequency 2. Virgin Media broadband deals. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Online via the Virgin Media website. Step: 03: Let the Virgin Test Speed Results Load and See the Results. Sub-Forums: Webspace, E-Mail & Browsing Issues. To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Parental controls are a set of tools designed to protect and keep children safe online. BT Q1 2023 Results. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 3. The new fibre phone line is designed to work with the same phones as the old copper line. If you’ve got a quick question, you can use our Virtual Assistant service. 1. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Speeds of up to M500 – average download: 516Mbps. Sky was the main service provider of 21 percent of respondents, while Virgin Media was used by 17 percent. Early Disconnection Fees - Classic contracts. Further exclusions & legal stuff apply. Online via the Virgin Media website. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Choose your package. Please enter your email. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. NOW TV. 1. £120 Gift Card for Broadband Orders at Virgin Media. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Find out more about this powerful piece. One added bonus of Virgin Media Stream is the 10% credit offer, which means customers get 10% off all subscription services, which is added to their bill as a credit. css"> <iframe aria-hidden="true" title="GTM" src="height. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Media Hub 5 will eventually be offered free of cost to all its broadband. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Pack our kit. Business broadband. Up to 3 WiFi Pods if needed. and TV too…. Landline packages. Which is the latest Virgin router? Virgin’s latest router is the Virgin Media Hub 5. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I would like to add only my download speed is affected. Excludes Essential broadband customers from 10 November 2022. Virgin Media is part of NTL:Telewest. 8. There are many speed test sites available, however we recommend using speedtest. Broadband and phone. Change or cancel your package. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. All Rights ReservedVirgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play box powered entirely by the company’s superior broadband. Virgin Media broadband deals Why choose Virgin Media? Consistently fast speeds : Enjoy some of the fastest broadband speeds in the UK. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Currently, it operates both brands separately, but if you happen to have both services at the same time, you can access additional benefits such as double mobile data and a Virgin Media broadband speed boost via its Volt benefits. 255. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. BT no longer charges a 'broadband cease charge'. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sky TV is the best choice for an alternative to Virgin TV. Broadband, TV and phone. Home phone. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media services are only available in eligible Virgin Media network areas. See virginmedia. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. The password is printed on the bottom of the Hub. If you're not getting the results you expected, we'll help you troubleshoot any issues with. Overview. Exclusive student broadband deals with an '. Available with M50 broadband or faster. Even though some homes can get cable or fibre broadband without line rental, it can be hard to find a provider that actually offers Wi-Fi without a landline for. Expiry Date. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. 2Gb Broadband + Loaded TV. Weekend Chatter – unlimited weekend calls to UK landlines. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). 01 EDT. Over 400 servers in the UK and over 5,500 worldwide. Up to 3 WiFi Pods if needed. The claim. Virgin Media customers can get unlimited online protection. Virgin Media broadband packages start from £26. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. It could even happen that. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. Bundle your deals. Find out more. Minimum term applies to your broadband service, check basket for details. Stream + broadband. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Mobile customers. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. WiFi Max. 168. 50 per month. You just need to give Virgin Media 30 days’ notice that you want to leave. Virgin Fibre Areas only. Buy now , YouFibre Community FibreVirgin Mediaon 18-01-2023 20:59. Stream from Virgin Media. Connect the Hub’s power cable with the blue tab. Not a customer? Talk to us about joining: 1800 940070. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. How to cancel Virgin Media Broadband and TV. For mobile enquiries, call 03456000789*. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. 0. Booster. M500 – 516Mbps. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. To change your Wi-Fi password, click on Advanced Settings in the left-hand menu and then click Wireless, then Security. 2Gb Broadband + Loaded. 0. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. Check your service status; Basket ; My accountSupercharged services. Virgin Media employs around 12,000 people directly in the UK and is part of. NordVPN: Our #1 pick for Virgin Media customers. Whether it’s running vital tests, pausing WiFi to certain devices or rebooting your Hub, you can be a WiFi wizard without getting up off your sofa or new WFH office. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband –. Landline packages. Virgin Media WiFi uses a separate connection on your Hub to access the internet than the one used by your home broadband network. Here’s how much we’ll credit you for the following service issues: £9. No early exit fees. Mon - Fri 9am to 6pm. on 22-01-2021 21:16. Or you may be quicker than average! You won’t be involved the whole time. Up your average download speed to 362Mbps for 4K streaming. Initially only those who took out their top DOCSIS 3. Ultrafast is an internet speed between 100. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The quickest way to do this is by calling Virgin Media’s customer service team on 0345. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. Struggling to pay. See how we scored Best in test. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Virgin Media M350 Fibre Broadband. . Get started . Up to 3 WiFi Pods if needed. Reliability: 99. Exclusive Online Reward. Google Play. M50 Fibre Broadband (average download speed at peak 54Mbps) and Talk Weekends. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. From November 24 - 27, the broadband provider will shave off the cost of its 1000Mbps package, going from £27. You can test the performance of your broadband connection between your device and the Internet by using a speed test site. Monthly cost £26. . We’re investing £3 billion to bring it to even more of the UK. virginmediao2 . Virgin Media has just announced its new Hub 5 broadband router, which is the Internet Service Provider (ISP)’s first to come with Wi-Fi 6, the latest. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. uk. It blamed a “technical glitch” and has offered £90 for the. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Cancelling Virgin Media if you're out of contract. The Virgin Media Connect app is the control unit for your WiFi.